frequently asked questions
How do I place an order?
Simply browse your favorite styles, select your size, and click on “Add to Cart.” Once you're ready, proceed to checkout and complete your payment.
What payment methods do you accept?
We accept prepaid payments via debit/credit cards, UPI, net banking, and Cash on Delivery (COD) on selected PIN codes.
Can I modify my order after placing it?
Once an order is confirmed, modifications are not guaranteed. You can contact us quickly, and we’ll try to help if the order hasn’t been processed.
How long will my order take to arrive?
Orders are usually delivered within 2–7 business days, depending on your location.
How will I track my order?
Once your order is shipped, you will receive a tracking link via WhatsApp or email.
Do you offer free shipping?
Shipping charges may vary based on ongoing offers or order value. Any applicable charges will be shown at checkout.
What if my delivery is delayed?
While we try our best to deliver on time, delays can happen due to courier or location-related issues. We appreciate your patience in such cases.
What is your return policy?
You can request a return within 7 days of delivery, provided the product is unused and in original packaging.
Can I exchange my product?
Yes, exchanges are available for size or colour (same product) within 7 days of delivery.
How do I request a return or exchange?
You can raise a request through the return link available on our website.
Are shipping charges refundable?
No, shipping charges (if applicable) are non-refundable.
How do I choose the right size?
We recommend referring to our size chart available on each product page before placing your order.
What if I receive the wrong size?
You can request an exchange within 7 days, and we’ll help you with the correct size.
What if I receive a damaged or defective product?
Please contact us within 48 hours of delivery with your order details and product images. We’ll arrange a replacement or refund after verification.
What should I do if my package looks tampered?
Do not accept the package and inform us immediately so we can assist you.
Can I cancel my order?
Yes, but only if the order has not been shipped yet. Once dispatched, cancellation is not possible.
How can I contact Drop Bold?
You can reach us at info@dropbold.in for any queries or support. Our team is always happy to help.